Thriftysigns

OUR RETURN POLICY

TIME LIMITS:
If a defect in an item you purchase should be found within 90 days, we will replace the item, or issue a refund upon return. No returns will be accepted after the time limit has expired.

OTHER LIMITS:
Shipping costs are NOT refundable. Any intentionally damaged or defaced items are not refundable. Lost or stolen items are not refundable. Custom items printed with a dated event, can not be returned or exchanged after the event has taken place, even if the event takes place before the expiration of the 90 day time limit.

REPLACEMENT ITEMS:
Replacement items will be of same value as original order. Replacement items will be shipped free of charge using the same methods as shown on our shipping policy page.

CREDIT FOR RETURNED ITEMS:
Credit will be issued to the same credit card used for the purchase within 2-3 business days of receiving the return. It may take some time for the refund to show on your statement (up to a week) depending on your financial institution. Orders paid by check or money order, will be refunded by check via USPS.

RETURNED ITEMS:
Please contact us prior to returning an item. In some cases, we may not need to have the item returned. For example, a misspelled word on a custom order can be verified from our end without returning the item. We do not accept local returns dropped off at our physical location, unless prior arrangements have been made. Items should be packaged properly to prevent damage, or further damage, from occuring.

Please include a copy of your invoice with your return.
Returned items should be shipped to:
Thriftysigns
12802 Hedgeway Drive
Charlotte, NC 28278

CONTACT INFORMATION:
If you have any questions, concerns, or comments about our return policy you may contact us using the information below:

By e-mail: Click here
By Phone:866-698-2684

We reserve the right to make changes to this policy. Any changes to this policy will be posted.