Frequently asked questions, tutorials, and other resources.
Check Your Order Status
Common purchase queries answered
Orders and Shipping
Our normal turnaround time on custom orders is 4-5 business days. Large quantity orders may take a while longer. If any items are on back-order, it may add a few days. Shipping USPS usually takes 2-4 days. If you need overnight shipping, please contact us.
No, you do not need to create an account. Just checkout as a guest. However, creating an account enables you to view order history, and saved designs. Also, an account will allow you to checkout faster in the future.
Just contact us with your order number, and we will make the change for you.
Upon shipping of your order, you will receive a tracking number by email. You can also track the status of your order at the top of this page..
We do not store credit card information electronically for security reasons.
We ship worldwide to most countries. Keep in mind that international shipping charges can be rather high. You will be able to review shipping cost prior to checkout.
Most orders are shipped USPS. Bulky orders may be shipped UPS or FedEx at our discretion. If you need to use a specific carrier, please contact us.
The order status will show “processing” after successful payment has been made. It will change to “complete” after the order is shipped, and the tracking number is sent.
If you need to return or swap an item
Returns and Exchanges
If a defect in an item you purchase should be found within 30 days, we will replace the item, or issue a refund upon return. No returns will be accepted after the time limit has expired. View our full return policy.
Please contact us prior to returning an item. In some cases, we may not need to have the item returned. For example, a misspelled word on a custom order can be verified from our end without returning the item. We do not accept local returns dropped off at our physical location, unless prior arrangements have been made. Items should be packaged properly to prevent damage, or further damage, from occurring.
Please include a copy of your invoice with your return.
Returned items should be shipped to:
6643 SE 89th St
Ocala, FL 34472
We are only human, and sometimes mistakes can be made. Please contact us with the order number, and we will ship you the correct item as soon as possible. If a return is necessary, we will reimburse any return shipping cost.
Please contact us with the order number, and we will ship you a replacement item as soon as possible. Sometimes a photo of the damaged item is all we need. If a return is necessary, we will reimburse any return shipping cost.
Returns can be mailed to:
6643 SE 89 St
Ocala, FL 34472
Unfortunately, we do not offer any pre-ordering since some of our sold out products may be discontinued.
Credit will be issued to the same credit card, or PayPal account used for the purchase within 2-3 business days of receiving the return. It may take some time for the refund to show on your statement (up to a week) depending on your financial institution. Orders paid by check or money order, will be refunded by check via USPS.